Customer Success Executive
Cambridge – Hybrid
Up to £28,000

Our client, is a forward-thinking tech company in Cambridge, dedicated to providing innovative software solutions that empower businesses. They are seeking a passionate and driven Customer Success Executive to join their team. If you are enthusiastic about technology and committed to customer success, this is an excellent opportunity to advance your career.

You will be enrolled on a comprehensive training program designed to equip you with the skills and knowledge you need to excel. Post-training, you will take charge of your own client base, building strong, lasting relationships. There are plenty of success stories within our client’s company. Therefore, clear career advancement opportunities are guaranteed for dedicated employees.

Key Responsibilities:

• Responding to day to day queries, via phone or email.
• Ensure a seamless onboarding process for new clients, setting them up for success with the company’s software solutions.
• Cultivate and maintain strong relationships with clients, understanding their needs and ensuring they maximize the value from the software.
• Conduct engaging training sessions on the various software packages, empowering clients to use the products effectively.

Key Requirements:

• Bachelors Degree in Computer Science or equivalent – desirable.
• A genuine passion for technology and its potential to transform businesses.
• Strong verbal and written communication skills, with the ability to explain complex concepts clearly and concisely.
• A proactive approach to customer satisfaction and problem-solving.
• Ability to manage multiple clients and tasks with attention to detail.
• Comfortable working in a hybrid environment, balancing remote and in-office collaboration.
• Previous experience in customer success, account management, or a related field.
• Familiarity with tech/software products and the ability to quickly learn new tools.
• Strong interpersonal skills and the ability to work effectively within a team.

If this role aligns with your career aspirations, please apply for immediate consideration!