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1st / 2nd Line Engineer

1st / 2nd Line Engineer

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1Tech Staffing Limited

1st/2nd Line Engineer

Cambridge – Hybrid

Salary: Up to £26,000 per annum DOE

Are you a skilled IT professional looking to take the next step in your career? We are seeking a talented 1st/2nd Line Engineer to join our client’s dynamic team in Cambridge.

Key Responsibilities:

  • Provide exceptional 1st and 2nd line technical support to end-users, both remotely and on-site.
  • Troubleshoot and resolve issues related to Windows Server, Microsoft Azure, Microsoft Exchange, O365, ActiveDirectory, Apple Mac, DNS, DHCP, backup solutions, and networking.
  • Collaborate with team members to ensure timely and effective problem resolution.
  • Contribute to the development and improvement of IT systems and processes.
  • Maintain accurate records of support issues and resolutions using our ticketing system.
  • Assist in the implementation and management of IT infrastructure projects.


  • Minimum 1 year of experience working within an MSP (Managed Service Provider) environment.
  • Minimum 1 year of experience working within an IT Support.
  • Proficient in Windows Server, Microsoft Azure, Microsoft Exchange, O365, Active Directory, DNS, backup solutions, and networking.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to work both independently and collaboratively within a team.
  • Proven track record of delivering high-quality IT support.

If you feel you have the necessary skills and experience for this 1st/2nd line Engineer role, please apply now for immediate consideration and interview.

For further details about the role, please contact us ASAP.

Upload your CV/resume or any other relevant file. Max. file size: 39 MB.

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