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2nd / 3rd Line Helpdesk Engineer

2nd / 3rd Line Helpdesk Engineer

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1Tech Staffing Limited

2nd / 3rd Line Helpdesk Engineer  

Manchester – £32,000

We are looking for a seasoned Helpdesk Engineer with a passion for providing excellent customer service. This is an exciting opportunity to join a growing company that specialises in tech solutions. 

You will be based onsite in the office near Manchester and be responsible for providing customer support via a service desk. You should have excellent experience of working to SLA’s and wanting to provide an excellent of service. You will help be the escalation point for all 1st Line queries and will assist the 3rd line teams with some projects. 

Key requirements: 

  • VMware or Hyper-V
  • Office365
  • Azure AD
  • Basic networking skills
  • Excellent communication and problem-solving skills.

Desirable skills:

  • Understanding of backup technologies (Veeam ideally)
  • Firewall experience
  • Microsoft qualifications
  • Citrix or VMware Horizon

This is a great opportunity to join a progressive and forward-thinking organisation who truly values their employees. You will receive vendor certifications and training as part of your package and a tailored career progression plan! 

The salary is up to £32K and interviews are booked in for next week! 


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