Job Title: Account Manager

Salary: £35,000 + OTE 

Job Description:

We are currently seeking an experienced Account Manager to join our team in Chester. Our ideal candidate will have a strong background in account management, client relations, and customer service. The Account Manager will be responsible for managing client accounts and increasing revenue growth through maintaining relationships with existing clients. The role requires a highly organized and focused individual with the ability to multitask and handle multiple customer projects simultaneously.

Responsibilities:

– Develop and maintain strong customer relationships within Managed Services, providing excellent customer service.
– Monitor customer accounts to ensure their needs are met and to identify opportunities for growth.
– Manage client accounts through periodic reviews to ensure customer satisfaction.
– Stay up to date on industry trends and products, and suggest changes to clients when appropriate.
– Forecast and track key account metrics, such as sales and revenue.
– Prepare reports and presentations for customers as needed.
– Negotiate contract terms with customers.
– Identify and resolve any customer service issues.

Technical Skills Required:
– Excellent communication and customer service skills.
– Analytical and problem-solving skills.
– Knowledge of account management techniques.
– Working knowledge of Microsoft Office.
– Ability to multitask and manage multiple customer projects simultaneously.
– Ability to understand customer needs and develop solutions to meet them.

If you believe you would be a great fit for this role, please apply for immediate consideration and interview, and to receive further details about the role.

Keywords: Account Manager, Managed Services, Client Relations, Customer Services