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1st / 2nd Line Technician

1st / 2nd Line Technician

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1Tech Staffing Limited

Job Details:

  • 37 Hours per week
  • Hybrid working (one day remote)
  • Learning opportunities
  • Training available
  • Progression available

NIAB are currently looking for a 1st/2nd line technician to join our ever developing and close-knit team to assist with the day-to-day tickets and request but to also way in on the never ending projects to develop the IT provided to the 400+ employees at NIAB.

NIAB are looking for a confident and eager-to-learn technician who will be willing to get stuck in with the senior members of the team and to make a great impression to uphold the reputation of support across all sites.


  • Someone who is able to work well within a team and when needed, to be able to work independently
  • Must have a Full UK Driving license
  • A minimum of 1-2 years of experience working within an IT Support/Helpdesk capacity
  • Experience in navigation O365 & Active directory
  • Experience with hardware repairs
  • Skilled in problem solving
  • Independent thinking but able to escalate where necessary
  • Customer service driven and well versed with end user communications
  • Experience with both cloud based and on prem server solutions
  • Experience with imaging, setup and supporting of Laptop & mobile devices (Windows, Android)
  • Experience with Asset Management
  • Experience with MFA (preferably Cisco DUO)
  • A willingness to learn and develop
  • Prepared to travel to UK Regional sites (sometimes at short notice)
  • Organisation skills – time management with keeping to appointments within the team and with end users. Also being able to work within flexible work hours


  • Professional computing qualification or degree in computing science or equivalent experience
  • Familiarity with Linux, MAC OS & IOS
  • Knowledge/Experience in mimecast
  • Knowledge/experience with Mitel/MiCollab
  • Knowledge/experience with Papercut
  • Knowledge/experience with Sharepoint/OneDrive
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