Job Title: 2^nd Line Engineer
Location: South Cambridge (Hybrid)
Salary: Up to £29,000 DOE

Do you excel in dynamic environments where solving intricate technical challenges is the norm? If yes, we’ve got an exciting opportunity for you!
We’re currently in search of an adept 2^nd Line Engineer to join our client’s team in South Cambridge. This role offers a hybrid work setup. As a 2^nd Line Engineer, you’ll be pivotal in ensuring our clients’ IT systems run seamlessly while providing high quality support.

Key Responsibilities:

• Address escalated technical issues from the 1st Line support team with precision and efficiency.
• Troubleshoot and resolve hardware and software issues across diverse platforms and systems.
• Setup, configure, and manage computer hardware, software, networks, printers, and scanners.
• Uphold robust security protocols across all systems.
• Collaborate with colleagues to enhance IT operations’ efficiency and effectiveness.

Requirements:

• Proficient in O365, Azure, Active Directory, and Networking.
• Prior experience in a Managed Service Provider (MSP) environment is highly beneficial.
• Deep understanding of cloud-based solutions and adept in end-user support.
• Exceptional communication and customer service acumen.
• Capable of working independently and collaboratively within a team.

This opportunity is perfect for an ambitious professional aiming to elevate their career in the tech realm.

To apply, kindly share your CV for immediate review and consideration.