1st / 2nd Line Support Engineer 

Investment Banking 

London – Contract 

£180 per day – Long term role 

We are looking for an experienced 1st / 2nd Line Support to join a leading Investment Bank in London.

The successful candidate must have a strong knowledge of customer service and IT support, and be able to provide technical assistance and support to the firm’s clients.

Responsibilities:

• Respond to customer queries and requests in a timely manner

• Provide technical support and troubleshoot IT-related issues

• Research, diagnose, and resolve technical issues

• Install and configure software and hardware

• Develop and maintain user and system documentation

• Monitor and maintain system performance and security

Technical Skills Required:

• Knowledge of Windows OS and Server 

• Knowledge of Active Directory, DNS, DHCP

• Experience with MS Office, Outlook, and Exchange

• Knowledge of Office 365

• Excellent customer service and communication skills

If you have the necessary experience and technical skills, please apply for immediate consideration and interview. You will receive further details about the role upon application.