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2nd Line Support

2nd Line Support

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1Tech Staffing Limited

1/2nd Line Service Desk Position

Are you a tech-savvy individual with a knack for problem-solving and customer service? 

We are actively searching for a proactive and skilled professional to do a 1st /2nd Line Service Desk role dynamic team for our client based in Birmingham.

**Key Responsibilities:**
– Provide efficient and effective 1st and 2nd line technical support to end-users, resolving hardware, software, and network issues promptly.
– Utilize advanced diagnostic tools and methodologies to troubleshoot and resolve complex IT problems.
– Collaborate with cross-functional teams to ensure seamless integration and optimal system performance.
– Maintain accurate documentation and update knowledge bases to facilitate consistent service delivery.
– Monitor IT infrastructure and proactively identify potential issues, implementing preventive measures as necessary.
– Engage with users via various channels, including phone, email, and chat, ensuring a positive customer experience at all times.

**Required Skills & Qualifications:**

  • Good understanding of Windows and operating system
  • Proficiency in using ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools (e.g., TeamViewer, Remote Desktop).
  • Strong analytical and problem-solving skills, with the ability to prioritize tasks in a fast-paced environment.
  • Excellent interpersonal and communication skills, both verbal and written.

By joining the team, you’ll have the opportunity to enhance your technical expertise, collaborate with talented professionals, and contribute to the success of our organization.

Don’t miss this chance to take your IT career to the next level. Apply now and embark on a rewarding journey #ITSupport #CareerOpportunity

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