Skip to main content

1st Line Helpdesk / Hardware Engineer

1st Line Helpdesk / Hardware Engineer

< Back to Job Search

1Tech Staffing Limited

Job Title: 1st Line Helpdesk / Hardware Engineer

Location: Cambridge (Hybrid)

Salary: Up to £25,000 DOE

 

Are you a tech-savvy problem solver with a passion for providing excellent customer service? Are you looking for a hands on technical role, to hone in on the skills you have gained over the recent years? If so, we have the perfect role for you!

We are currently seeking a dedicated 1st Line Helpdesk / Hardware Engineer to join our clients team in Cambridge, this is a hybrid role. As a 1st Line Helpdesk / Hardware Engineer, you will play a vital role in providing frontline support to our clients and ensuring the smooth operation of their IT systems.

Key Responsibilities:

  • Provide 1st line helpdesk support to end-users, resolving technical issues in a timely and efficient manner.
  • Set up new user accounts and permissions, ensuring access rights are correctly configured.
  • Build and configure laptops, headsets, printers, and other hardware devices.
  • Install, configure, and troubleshoot software applications.
  • Collaborate with 2nd and 3rd line support teams to escalate and resolve complex issues.
  • Maintain accurate records of all support activities and resolutions.

Requirements:

  • Previous experience in a similar role, preferably an Managed Service Provider (MSP), providing helpdesk support and hardware configuration.
  • Strong knowledge of IT hardware, including laptops, printers, and peripherals.
  • Experience working with Microsoft Intune for device management is essential.
  • Excellent communication and customer service skills.
  • Ability to multitask and prioritize workload effectively.
  • A proactive attitude with a willingness to learn and develop new skills.
  • Relevant IT qualifications or certifications are advantageous.

This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you!

 

To apply, please submit your CV for immediate consideration.

Job Overview
Category
Category not defined
Offered Salary
25000
Job Type Icon
Job Type
Permanent
Consultant