2nd/3rd Line Service Desk Engineer
Stoke on Trent – Hybrid
Salary £30,000 – increase after probation.
Topping Class benefits

An established professional services company located in Stoke on Trent is seeking a 2nd/3rd Line Service Desk Engineer to join their growing team. As a 2nd/3rd Line Engineer, you will serve as the escalation point within a supportive team, ensuring top-notch service delivery to the company’s clients for smooth operation and reliability of their IT systems.

Responsibilities:

• Addressing 2nd/3rd line support queries via phone, email, or on-site visits.
• Monitoring and optimizing server performance.
• Resolving hardware and software issues.
• Installing and configuring new systems.
• Providing technical support to customers.
• Contributing to project work, including migration projects.
• Mentoring team members.

Key Requirements:

• Experience in 2nd/3rd line support.
• Proficiency in network and server support.
• Strong understanding of networking principles.
• Familiarity with storage, backup, VMWare/Hyper-V, and Cyber Security.
• Knowledge of O365, Azure, Exchange, Intune, OneDrive, and SharePoint.
• Excellent problem-solving abilities.
• Capability to work independently and collaboratively in a team setting.

If you believe you possess the requisite skills and background for this 2nd/3rd Line Service Desk Engineer role, please apply now for immediate consideration and potential interview opportunities.

For further information about the position, feel free to reach out to us promptly.