Senior Helpdesk Engineer

Location: Nottingham

Salary: £35,000

We are looking for an experienced Senior Helpdesk Engineer to join our team at a company in Nottingham. As a Senior Helpdesk Engineer, you will provide technical support to our clients and customers, taking responsibility for troubleshooting and resolving customer service issues.

The successful candidate will have a track record of excellent customer service and technical problem-solving. You must be able to demonstrate a good working knowledge of Windows and have experience in providing remote & desktop support to customers.

Main Responsibilities

• Resolve customer service issues, including technical issues, in a timely manner
• Provide remote support to customers
• Troubleshoot and investigate technical problems
• Assist with the deployment and maintenance of computer systems
• Ensure adherence to technical policies and procedures
• Monitor system performance and troubleshoot any issues as required
• Liaise with third-party vendors when necessary
• Provide technical guidance and training to colleagues and customers

Technical Skills Required
• Windows operating systems
• Office 365
• Networking protocols 
• Active Directory
• Storage 

If you feel that you have the necessary skills and experience for this role, please apply for immediate consideration and interview, and to receive further details about the role!