Job Details:

• 37 Hours per week
• Hybrid working (one day remote)
• Learning opportunities
• Training available
• Progression available

NIAB are currently looking for a 1^st/2^nd line technician to join our ever developing and close-knit team to assist with the day-to-day tickets and request but to also way in on the never ending projects to develop the IT provided to the 400+ employees at NIAB.

NIAB are looking for a confident and eager-to-learn technician who will be willing to get stuck in with the senior members of the team and to make a great impression to uphold the reputation of support across all sites.

Essential

• Someone who is able to work well within a team and when needed, to be able to work independently
• Must have a Full UK Driving license
• A minimum of 1-2 years of experience working within an IT Support/Helpdesk capacity
• Experience in navigation O365 & Active directory
• Experience with hardware repairs
• Skilled in problem solving
• Independent thinking but able to escalate where necessary
• Customer service driven and well versed with end user communications
• Experience with both cloud based and on prem server solutions
• Experience with imaging, setup and supporting of Laptop & mobile devices (Windows, Android)
• Experience with Asset Management
• Experience with MFA (preferably Cisco DUO)
• A willingness to learn and develop
• Prepared to travel to UK Regional sites (sometimes at short notice)
• Organisation skills – time management with keeping to appointments within the team and with end users. Also being able to work within flexible work hours

Desirable
 

• Professional computing qualification or degree in computing science or equivalent experience
• Familiarity with Linux, MAC OS & IOS
• Knowledge/Experience in mimecast
• Knowledge/experience with Mitel/MiCollab
• Knowledge/experience with Papercut
• Knowledge/experience with Sharepoint/OneDrive